Frequently Asked Questions
Confirmation, Shipping and Discretion
For the Netherlands and Belgium
Any order over the value of 60 euros receives free shipping the Netherlands and Belgium.
All other countries worldwide
For shipping costs to all other countries, worldwide, we have created a separate page with shipping costs and delivery times to your preferred country:
Find shipping costs for your preferred country directly here
After you have placed your order with us you will receive a confirmation of the order directly from us by email.
Unfortunately, depending on your mail provider, our confirmation may have ended up in the SPAM box.
Our advice is to first check if that is where he ended up. If not please contact us.
We deliver our products worldwide.
Do you have a specific question or want your order delivered to a very specific place?
Please contact our customer service at [email protected] or via whatsapp and we will see what we can do for you!
Any order over the value of 60 euros receives free shipping in The Netherlands and Belgium.
For free delivery in other countries, please see our separate page where this is specified for each country.
Our assortment has an average delivery time of 1-3 business days in the Netherlands and Belgium.
For other countries, see our table of delivery times: Table of delivery times
In our unique range, we also offer products that are ” handmade to order” in workshops.
These products have a longer delivery time, as these products go into production only after ordering.
These unique products have an average delivery time of 2 – 3 weeks.
We also always clearly state this with the products so that you can order them in a timely manner.
Each order is discreetly packaged and will be delivered to your chosen address with a neutral sender.
Once the order is placed and completed, you will receive an email from us containing the Track & Trace code. That way you can see exactly when the product is coming your way and schedule a moment for yourself!
If the email doesn’t work, you can always enter your code through the link below.
https://jouw.postnl.nl/#!/track-en-trace/zoeken
We understand that this is extremely inconvenient. Contact our customer service team at [email protected] or via Whatsapp and we’ll sort it out for you right away!
Unfortunately, it is not possible to pick up your order at our headquarters.
However, you can pick up your order at a package pick up point.
Gift packaging and presentation
We believe that purchasing something intimate should really be a celebration of yourself.
We think it is important that unpacking is truly an experience.
Yes, every order large or small is delivered in our gift box.
With Just Pleasure we want to create a certain atmosphere, this is also reflected in the presentation of our articles. These are photographed on an Imola marble tile imported from Italy.
Pay
JustPleasure accepts the following payment options:
- Ideal
- Transfer
- Bancontact
- Sofortbanking
- VISA
- Mastercard
- American Express
- ApplePay
- Klarna
Through Klarna, we also offer post-payment and spread payment.
When opting for post payment, payment must be made in 30 days. When paying in installments, you can pay for the item in 3 equal installments.
At checkout, you can enter this code so it will be activated right away.
